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Terms of Service

Please read these terms carefully before using our services.

Last updated: December 28, 2025

1. Agreement to Terms

By accessing or using the services provided by CodeSync Technologies ("Company," "we," "our," or "us"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access our services.

These Terms apply to all visitors, users, and others who access or use our website and services.

2. Description of Services

CodeSync Technologies provides technology solutions including but not limited to:

  • USSD and SMS application development
  • Web development and design
  • Mobile application development
  • Custom software solutions
  • IT consulting and training
  • Smart Council and e-Government solutions

We reserve the right to modify, suspend, or discontinue any part of our services at any time without prior notice.

3. User Accounts

When you create an account with us, you must provide accurate, complete, and current information. Failure to do so constitutes a breach of these Terms.

You are responsible for:

  • Safeguarding the password used to access our services
  • All activities that occur under your account
  • Notifying us immediately of any unauthorized use of your account

We reserve the right to refuse service, terminate accounts, or remove content at our sole discretion.

4. Intellectual Property

The Service and its original content, features, and functionality are and will remain the exclusive property of CodeSync Technologies. Our trademarks and trade dress may not be used in connection with any product or service without our prior written consent.

4.1 Your Content

You retain ownership of any content you submit to us. By submitting content, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, and display such content in connection with providing our services.

4.2 Deliverables

Unless otherwise specified in a separate agreement, upon full payment for our services, you will receive ownership of the final deliverables created specifically for your project. We retain the right to use general knowledge, skills, and techniques developed during the project.

5. Payment Terms

For paid services:

  • All fees are quoted in Zambian Kwacha (ZMW) or US Dollars (USD) as specified
  • Payment terms will be outlined in your project proposal or service agreement
  • A deposit may be required before work commences
  • Late payments may incur additional fees or suspension of services
  • All payments are non-refundable unless otherwise stated in writing

6. Project Terms

6.1 Project Scope

The scope of work will be defined in a project proposal or statement of work. Any changes to the scope may result in additional costs and timeline adjustments.

6.2 Client Responsibilities

You agree to:

  • Provide timely feedback and approvals
  • Supply all necessary content, materials, and information
  • Designate a primary point of contact
  • Make payments according to the agreed schedule

6.3 Delays

Project timelines are estimates. We are not liable for delays caused by circumstances beyond our control, including delays in receiving client materials or feedback.

7. Warranties and Disclaimers

Our services are provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to:

  • Implied warranties of merchantability
  • Fitness for a particular purpose
  • Non-infringement

We do not warrant that our services will be uninterrupted, secure, or error-free.

8. Limitation of Liability

To the maximum extent permitted by law, CodeSync Technologies shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

  • Loss of profits, data, or business opportunities
  • Business interruption
  • Any other intangible losses

Our total liability for any claim arising from these Terms or our services shall not exceed the amount you paid us in the twelve (12) months preceding the claim.

9. Indemnification

You agree to defend, indemnify, and hold harmless CodeSync Technologies, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, costs, or expenses arising from:

  • Your use of our services
  • Your violation of these Terms
  • Your violation of any third-party rights
  • Any content you provide to us

10. Termination

We may terminate or suspend your access to our services immediately, without prior notice, for any reason, including breach of these Terms.

Upon termination:

  • Your right to use our services will cease immediately
  • You remain liable for all amounts due up to the termination date
  • Provisions that by their nature should survive termination will survive

11. Confidentiality

Both parties agree to keep confidential any proprietary or sensitive information shared during the course of our business relationship. This obligation survives the termination of these Terms.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Republic of Zambia, without regard to its conflict of law provisions.

Any disputes arising from these Terms shall be resolved through the courts of Zambia, and you consent to the exclusive jurisdiction of such courts.

13. Changes to Terms

We reserve the right to modify these Terms at any time. We will provide notice of significant changes by posting the new Terms on this page and updating the "Last updated" date.

Your continued use of our services after any changes constitutes acceptance of the new Terms.

14. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

15. Entire Agreement

These Terms, together with any project proposals or service agreements, constitute the entire agreement between you and CodeSync Technologies regarding our services and supersede all prior agreements and understandings.

16. Contact Information

For questions about these Terms of Service, please contact us:

  • Email: legal@codesync.co.zm
  • Phone: +260 975 020 473
  • Address: CodeSync Technologies, Lusaka, Zambia
CodeSync Technologies

Transforming Zambia's digital future with innovative, accessible technology solutions.

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Services

  • USSD & SMS Solutions
  • Web Development
  • Mobile Apps
  • Smart Councils
  • IT Training

Contact

  • +260 975 020 473
  • info@codesynctechnologies.com
  • Lusaka, Zambia

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